Return & Refund Policy — Pickly

We offer a 15-day return policy. This means you have 15 days after receiving your item to request a return, regardless of the country you ordered from.

Return Eligibility

To be eligible for a return, the product must be in the same condition you received it: unused, with all original accessories, and in its original packaging. You'll also need the receipt or proof of purchase.

Used products, items damaged by the customer, missing parts, or returns without original packaging may not be eligible for a refund, unless the law of your country states otherwise (see "Rights Based on Your Country" below).

How to Start a Return

To start a return, contact us at pickly@use.startmail.com with your order number, country of purchase, and the reason for the return.

If your return is accepted, we'll send you instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

Return Address

Approved returns should be shipped to the address provided by our support team after the request is accepted. The return address may vary depending on your country of origin.

Return Shipping Costs

The customer is responsible for return shipping costs, except if the item arrives damaged, defective, or incorrect, or if your country's law requires otherwise (see "Rights Based on Your Country").

Original shipping costs, if any, are non-refundable, unless a legal exception applies in your country.

Import Duties and Taxes

Import duties, customs fees, or similar charges paid at checkout or upon delivery are not refundable by Pickly, as these are collected and retained by your country's customs or tax authority, not by us. If your purchase included US sales tax, it will be refunded along with the product, proportional to the approved amount.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product. We'll evaluate the issue and work out a solution.

If your product arrives damaged or defective, contact us at pickly@use.startmail.com with your order number and clear photos or videos of the issue.

Non-Returnable Items

We do not accept returns on items that are used, damaged after delivery, returned without original packaging, or sent back without prior authorization, unless a legal exception applies in your country.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the desired item.

Refunds

Once we receive and inspect your return, we'll notify you if the refund was approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or card company may take additional time to process and post the refund, and this timeframe may vary slightly depending on your card's issuing country.

If more than 15 business days have passed since we approved your refund, contact us at pickly@use.startmail.com.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at pickly@use.startmail.com.

Orders that have already been processed or shipped may not be eligible for cancellation. Once your order has shipped, you can request a return after receiving it, in accordance with this policy.

Rights Based on Your Country

This policy sets out our standard return terms. However, if you live in the European Union, the European Economic Area, or the United Kingdom, you have additional consumer protection rights that cannot be reduced by this policy, including:

• A right of withdrawal of at least 14 calendar days from receipt of the product, with no need to give a reason.
• A refund of the original standard shipping cost, in addition to the product price, in case of withdrawal.
• The refund cannot be denied solely because the packaging was opened to inspect the product, as long as it wasn't used beyond what's reasonably necessary to check it.

If you are a resident of the EU/EEA or UK and any part of this policy conflicts with your local legal rights, your legal rights prevail.

For customers in other countries, the standard terms of this policy apply, unless local consumer protection law establishes higher minimum rights, in which case those minimum rights prevail.

Governing Law

For customers outside the EU/EEA/UK, this policy is governed by the laws of the State of New York, United States, without prejudice to any consumer protection rights that may apply in your country of residence.

Contact

For any questions about returns or refunds, contact us at: pickly@use.startmail.com