Shipping policy

Shipping Policy

At Medusalux, we are committed to processing and shipping your order as quickly and carefully as possible.

Order Processing Time

All orders are processed within 3 business days after the order is placed.

Please note that business days do not include weekends or holidays. During high-demand periods, processing times may be slightly longer.

Estimated Shipping Time

We offer worldwide shipping.

Estimated shipping time is approximately 9 business days after your order has been processed and shipped.

Estimated Total Delivery Time

Total estimated delivery time is approximately 12 business days, including:

3 business days for order processing
9 business days for shipping

Please note that delivery times are estimates and may vary depending on your location, local customs processing, carrier delays, weather conditions, high order volume, or other circumstances outside of our control.

Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, when available.

Please allow some time for tracking information to update after your order has been shipped.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Medusalux is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible at mistify@startmail.com.

Customs, Duties, and Taxes

For international orders, customs fees, import duties, taxes, or other charges may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Shipping Delays

While we do our best to deliver orders within the estimated timeframe, delays may occur due to carrier issues, customs processing, high order volume, weather conditions, or other events beyond our control.

If we are unable to ship your order within the stated timeframe, we will notify you and provide the option to accept the delay or cancel the order for a refund, as required by applicable law.

Lost or Missing Packages

If your order appears to be lost or has not arrived within a reasonable time after the estimated delivery period, please contact us at mistify@startmail.com with your order number.

We will review the issue and help you find a solution.

Contact Information

For any shipping questions, please contact us at:

Medusalux
Email: mistify@startmail.com